Introducing the Ozzy Software Helpdesk
We've launched a dedicated support helpdesk for our Service Level Agreement clients, a single structured place to log requests, track progress, and keep everything accountable.
We're pleased to announce that our dedicated support helpdesk is now live at helpdesk.ozzysoftware.com.au.
What it means for our clients
If you're on a Service Level Agreement with us, the helpdesk is now your primary point of contact for everything support-related. Rather than emails disappearing into inboxes or conversations getting lost across threads, every request gets logged, tracked, and managed in one place.
You can submit a ticket at any time.
The helpdesk gives you:
- Full visibility: every request is logged, timestamped, and traceable from open to close
- Priority-based routing: urgent production issues get to the right person immediately
- A clear record: both sides can see what was requested, what was done, and when
- Accountability: response times are tracked against agreed service levels
For clients, it means you always know the status of a request without needing to chase anyone.
Who has access?
The helpdesk is available to clients on an active Service Level Agreement with Ozzy Software. If you're interested in formalising your support arrangement with us, get in touch and we'll walk you through what a Service Level Agreement looks like and whether it's the right fit.